Legal
Privacy Policy
What we collect through this website, why we collect it, and what we do not do with it.
Open 24/7, every day
Information you give us
When you submit a quote request, we collect your name, phone number, service city or ZIP code, and the service you need. Email address, a description of the problem, and a preferred contact method are optional. We use this information to respond to your request, confirm details, and schedule service.
Marketing
Submitting a request does not enroll you in any marketing list. We contact you about the request you sent. If we ever offer an email newsletter, it will require you to opt in separately.
Website analytics
We measure how the website is used: which pages are viewed, which city pages lead to contact, whether a call button or a form was used, and which campaign or referral brought a visit. These measurements deliberately exclude personal data — names, phone numbers, email addresses, and message contents are never sent to analytics.
Sharing
We do not sell your information. We share it only with service providers that operate this website and handle our email and scheduling on our behalf, and only as needed to respond to you, or where required by law.
Retention and access
We keep service requests for as long as needed to serve you and to maintain records of work performed. You can ask us what information we hold about you, or ask us to delete it, by contacting us.
Contact
Questions about this policy can be directed to HVAC Done Right through our contact page. This policy will be updated when our practices change.